Customer Testimonials

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Google Jun 17, 2025

I was extrememly pleased with the service at Hines Park Ford. Special shout out to Service Advisor Frank Derey and Cashier Rosanna. Since this was my first experience with a car issue, I had a lot of questions. Frank gave me clear and concise answers. Rosanna was friendly and explained my charges. Overall a good experience.

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Google Jun 17, 2025

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Google Jun 16, 2025

Jake made our time there smooth and pleasant. Thanks Jake!!

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Google Jun 16, 2025

Felt very easy. Good people. Clean place

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Google Jun 15, 2025

Kevin was an excellent Salesman as soon as I walked through the door he had a very pleasant demeanor about him..the process for getting my vehicle was very quick and I didn't have to wait a long time and do alot of signing either and thanks to Jessicaĺfinance)for helping she was very nice as well...They exceeded my expectations...so if you're ever in the area stop by Hines Park Ford and see Kevin...

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Google Jun 15, 2025

Amazing customer service and very easy process

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Google Jun 14, 2025

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Google Jun 14, 2025

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Google Jun 13, 2025

They were really helpful in getting me into my new F150. I Will recommend anyone to this place

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Google Jun 13, 2025

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Google Jun 13, 2025

Janet Kramb, my salesperson was the best. She’s why I come to Hines Park.

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Google Jun 13, 2025

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DealerRater Jun 13, 2025

Great service and communication regarding purchase of vehicle. All paperwork went smoothly. Entire staff friendly and eager to please.

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Google Jun 12, 2025

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Google Jun 12, 2025

I love my new car!

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Google Jun 11, 2025

Pleasant buying experience with the help of salesperson Carson Kelly.

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Google Jun 9, 2025

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Google Jun 7, 2025

Had an amazing experience working with Melisa. She was knowledgeable and very helpful when finding the perfect truck for me. She did not pressure me into any deals unlike some other dealers and dealerships would do. Which is why I went back to her and Hines park ford as they showed that they cared and wanted to help without breaking my bank.

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Google Jun 6, 2025

We recently purchased our company lease vehicle through Hines Park and worked with Jake Sestak. He was very helpful with acquiring vehicles for test drives while we debated our car versus a new one. He even called other dealers to look into trading vehicles in order to acquire one of a specific trim level just so we could test drive it! In the end, we bought our company lease car and Jake made the process very easy for us. Highly recommend Jake and Hines Park Ford!

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Google Jun 6, 2025

We purchased a 2025 Bronco and the process was smooth and seamless. Melisa was extremely professional and answered all our questions as well as explained everything in detail. Very satisfied customer! Thanks again

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Google Jun 5, 2025

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Google Jun 4, 2025

Salesman Sean Hardy was outstanding. We did not want to order a new car and Sean went out of his way to find the specific 2025 Escape Platinum Hybrid we wanted. It took less than a week from start to finish because of Sean’s efforts. Sean is as professional as they come. We could not be more pleased.

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Google Jun 2, 2025

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Google Jun 1, 2025

I am a resident of Milford, MI, and in my search for a new Ford F-150, I reached out to multiple dealerships, including Hines Park Ford. Jacqueline demonstrated remarkable persistence in encouraging me to visit and explore their inventory. Out of the four dealerships I contacted, she was the only one who followed up, which prompted me to schedule an appointment and meet with their sales team. After driving my 2006 Ford F-150 for nearly two decades, I was ready for an upgrade. At Hines Park Ford, I had the pleasure of working with Constantin Popescu, and I could not be ... Read More

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DealerRater May 31, 2025

Review for Hines Park Ford – New Hudson, MI I brought my 2024 F-150 PowerStroke Hybrid (13,000 miles) to Hines Park Ford in New Hudson, Michigan for a “Service Engine Soon” light. After keeping the truck for a full day, they reprogrammed the computer and told me the issue was resolved. It wasn’t. When I returned, the warning light remained—and a new issue had developed: a loud Auto Start/Stop noise I had never experienced before. They kept the truck for another two days, replaced a couple parts, and again said everything was resolved. But after just six hours of driving, ... Read More

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Google May 30, 2025

Melisa took great care of me from the start, found the truck I was looking for and even had it there that same day, plus she was easy to work with and made the whole process painless. Great local dealer to have, all staff is friendly and accommodating, I will be sending friends and family there if they are looking for a vehicle in the future!

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Google May 29, 2025

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Google May 28, 2025

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Google May 26, 2025

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Google May 24, 2025

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Google May 23, 2025

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Google May 23, 2025

Clean. Conveniently located. Oil changes are in and out with appointment. Recently leased new vehicle. Took delivery within a couple of days. Salesman helpful. Easy process.

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Google May 23, 2025

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Google May 21, 2025

Zac, and the Hines Park team, made the entire process very easy!

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Google May 21, 2025

Melisa is very nice and knowledgeable. Fast and friendly.

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Google May 19, 2025

I walked in and left with a 2024 Bronco Sport - Big Bend. Onassis helped to ensure that everything was to perfection. I would highly recommend Hines Park Ford for anyone that wants quality and expediency.

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Google May 19, 2025

Brought my car there for a recall and oil change. Service was prompt and courteous.

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Google May 18, 2025

Mobile appointment is the Best thing on earth!

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Google May 16, 2025

Hines Park Ford is the Best Dealership! Worked with a new salesperson, Carson, for my most recent Lease. Look forward to working with Carson in the future. Highly recommended Dealership.

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Google May 13, 2025

Byron and his team delivery exceptional customer service and the mobile unit is extremely easy and efficient.

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Google May 10, 2025

Went in for an issue with our vehicle, seemed it to be better to aquire a new vehicle. Was able to be helped fast and smoothly on finding a truck that my wife and I both loved.

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Google May 10, 2025

Loved Constantin. One of a kind sales professional!

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Google May 9, 2025

Staff was friendly, helpful but not pushy.

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DealerRater May 7, 2025

My partner referred me to this dealership when the dealer I had used the past couple of times had been giving me the run around. I worked with Paul, who made the entire process extremely simple and pain free. He was upfront about everything, did everything I asked, and took care of everything ahead of time, so I had to spend a minimum of my time in the dealership - ideal because no one wants to take PTO to buy a car. Would definitely send my friends to Paul.

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Google May 7, 2025

Always outstanding Service. Rita and Greg are awesome

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Google May 6, 2025

Service department made me feel like a valued customer! Very helpful and professional.

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Google May 6, 2025

Great experience with pickup and delivery for service!!

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Google May 6, 2025

We had an outstanding experience working with Matthew Monendo at Ford. From the moment we met him, Matthew impressed us with his professionalism, deep product knowledge, and genuine commitment to helping us through every step of the process. He went above and beyond to ensure that we had everything we needed—answering all our questions thoroughly, providing thoughtful guidance, and taking the time to make sure we felt confident and well taken care of. Matthew’s attentiveness, patience, and caring attitude made all the difference. It’s clear he takes great pride in delivering a truly exceptional customer experience. We ... Read More

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Google May 4, 2025

Made appointment for oil change and they were able to also do repair for recall notice. Staff is friendly, courteous and professional.

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Google May 4, 2025

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Google May 2, 2025

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DealerRater May 2, 2025

Kevin Huff was extremely helpful, honest, and extremely knowledgeable in purchasing my new car. I would recommend Kevin to family and friends for future purchases.

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Google May 2, 2025

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Google May 2, 2025

Great service and parts department! They do a great job communicating with me on parts and how my vehicle is progressing.

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Google May 1, 2025

I purchased a 2023 Ford Bronco , the process was super smooth and the Dealer (Constantine Popescu) was very knowledgeable about my vehicle as he owns a similar model . This made my experience great and enjoyable . The dealership itself is great also , my son was able to check out all the cool vehicles and play with the provided toys while we waited for paperwork . Highly recommend

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Google Apr 30, 2025

Brett in the service department was helpful and kept me updated on status of my vehicle. They also supplied me with a ride back and forth to my home while the vehicle was being serviced and Dave was kind and helpful. I also purchased an extended warranty and the person who helped me explained everything in detail. The reason for the 4 star vs 5 is that I had my oil changed and they did not refill my windshield fluid and the next day the light came on and it was completely empty and it took a entire bottle to fill it ... Read More

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Google Apr 28, 2025

We needed to cancel our lease that had a year left because my husband who has Parkinson’s was no longer able to safely get into the vehicle. Christine was able to help us re-lease an Escape. She did a good job-even helping me with my lack of internet and phone skills.

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Google Apr 28, 2025

I could not have been any happier with my experience! I LOVE my new Escape and dealing with Hines Park Ford was FANTASTIC!!!

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Google Apr 28, 2025

Constantine was my salesman and he was top notch. He made the whole process of buying a new vehicle smooth and effortless.

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Google Apr 27, 2025

Great experience interacting with sales. Constantine was great, very helpful and wanted to be sure we were happy with purchase. Best part, his sales manager supported him with the sale to make sure it happened on our terms. Have always serviced our vehicles at New Hudson location and look forward to continuing.

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Google Apr 26, 2025

Constatin is the best!! It was such a great experience. I look forward to dealing with him in the future!!

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Google Apr 26, 2025

Had a really good experience. Constantin is who I recommend. He went above and beyond what a customer usually expects. We enjoy our new vehicles and feel a sense of comfort knowing that we can expect good service down the road when needed.

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Google Apr 25, 2025

Recently picked up a Gold Certified used SUV from Hines Park Ford and was very satisfied with the service.

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Google Apr 25, 2025

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Google Apr 25, 2025

I loved my experience with Saleswoman Melisa Altman at Hines Park Ford. She looked high and low to find exactly what I wanted. She goes over and above to make you happy. We ran into several snags along the way to find what I wanted but she hung in there and found it. When I called her she called me right back, very organized, courteous. If you are looking for a sales person who will stick by you and make you happy with your purchase she is the one. Thank you Melisa

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Google Apr 24, 2025

Janet is always very efficient and personable. Love working with her

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Google Apr 23, 2025

Shawn did a fantastic job helping me with the Explorer purchase. He went above and beyond making the entire process seamless despite a couple curve balls thrown at him. I'd highly recommend Shawn and the folks at Hines Park Ford.

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Google Apr 23, 2025

Had an amazing experience. Attention to details, wants and needs! Made sure I was satisfied and happy!

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Google Apr 21, 2025

Shawn Harding and the Hines Park Ford team went above and beyond expectations to deliver my F 150 .

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Google Apr 21, 2025

Super friendly, easy to work with and quick! We had two cars breakdown in a matter of a month and needed something fast. We will be back for sure! Thank you so much for everything! You guys are the BEST!

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Google Apr 21, 2025

Hines Park Ford has great, dependable service and will work with you to make sure scheduling appointments are convenient. After trying other dealerships, I found Hines Park Ford to be the best.

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Google Apr 17, 2025

Easy process, sales mgr was easy to work with.

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Google Apr 17, 2025

Sales Rep Constantin made my car-buying experience incredibly easy and fast. I didn’t have a ride to the dealership, so he actually arranged for someone to come pick me up in the Bronco Sport Outer Banks I was planning on purchasing—talk about going above and beyond. Constantin truly took care of everything, and everyone I interacted with at the dealership was kind, helpful, and welcoming. Bonus: a few of them are Star Wars fans, so if you’re into that, it might just be another reason to stop by for your next vehicle. All in all, I had ... Read More

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Google Apr 17, 2025

Easy to work with over the phone. Purchased fron out of state, went above and beyond to help make it easy.

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Google Apr 17, 2025

Ask for Janet Kramb. She is the best

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Google Apr 17, 2025

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Google Apr 16, 2025

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Google Apr 14, 2025

Paul was excellent. Kind, thorough. Financing was quick and easy, finance manager was very kind and thorough. Excellent service, vehicle was detailed well. Highly recommend this dealership.

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Google Apr 13, 2025

Hines Park Ford treated my family and I as first-class and with a high level of respect. This is the 2nd and 3rd vehicles we have purchased from them. Our Sales Rep (Paul Sugars) was phenomenal to work with once again, as he was on our first purchase. The management team supporting Paul was also a great pleasure to work with. Thank you gentlemen!

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Google Apr 12, 2025

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Google Apr 11, 2025

Great experience. Melisa Altan was very professional and knowledgeable. I highly recommend them.

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Google Apr 11, 2025

Overall a great experience and a great car!

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Google Apr 11, 2025

The sale was easy and professional. Sales man answered all questions.

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DealerRater Apr 11, 2025

Great salesman Rick Hawk, He went above and beyond to make sure I was pleased with my new Bronco Sport purchase! Will always go back to Hines Park Ford for all future purchases!

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Google Apr 9, 2025

Excellent experience at Hines Park Ford. Thank you for my sales person Melisa Altan for helping me out with my new car purchase. She was able to answer all my questions and help me with all my vehicle needs.

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Google Apr 7, 2025

Great experience. Zac went above and beyond to help out

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Google Apr 7, 2025

Quick check in, quick service, great follow up, Mike made certain all was well and Ford Reward points were utilized, answered all questions. Overall, a good experience.

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Google Apr 6, 2025

I had an excellent experience working with Mike at Quick Lane Ford in New Hudson. He was incredibly honest and went above and beyond to save me money on a tire repair. Instead of pushing for a costly new tire, Mike took the time to assess the situation and suggested a repair, which was both effective and affordable. It's rare to find someone so genuinely helpful and focused on customer satisfaction. I truly appreciate his integrity and expertise, and I highly recommend him for anyone needing service at Quick Lane Ford!

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Google Apr 5, 2025

Hines Park Ford was an awesome dealership to work with. They guided me through every step of my purchase with patience and were more than willing to answer any questions or concerns I had. They were quick in their responses and even helped me with some questions after the purchase! They helped me find what I was looking for while keeping me in my budget. I would return here without question in the future!

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Google Apr 4, 2025

Love the mobile service they offer. Very reliable and quick!

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Google Apr 4, 2025

Kevin was phenomenal when working with me and my fiance Cliff. We bought our truck out of state and Kevin was on top of it. Even met us on Saturday after we driven 4 hours to pick up the truck on a closed day for Hines!

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Google Apr 4, 2025

Zak was very up front on our purchase.

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Google Apr 4, 2025

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Google Apr 4, 2025

We highly recommend Hines Park. We received a nice and detailed response from everybody. Specially from Melissa Altan. She was alert to every little detail and question we had and made all the process of leasing a new car so easy and amenable. We are already thinking in going with her to get our son a pre used car soon!

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Google Apr 3, 2025

Shawn H. was great! Very thorough and hit the mark with all requests. He was easy to work with and made the leasing process very streamlined. Friendly and professional! Definitely will be my go to and always will choose Hines Park Ford!

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Google Apr 3, 2025

THANK YOU Melisa Altan for making my purchase of a new Maverick so pleasant and seamless. I've bought many cars in my lifetime and my experience at Hines Park Ford was definitely the best. Thanks again!

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Google Apr 2, 2025

Hines Park Ford is great, it was real nice working with them

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Google Mar 31, 2025

Working with Shawn Hardy at Hines Park Ford made the process of turning in our lease and picking up our new lease smooth and easy. The Explorer rides smoother than the Edge.

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Google Mar 29, 2025

Recently used Hines Park Ford using their mobile service option. Scheduling was convenient & the technician was very efficient and polite. Also impressed with the communication and timeliness. Hands down would use Hines Park Ford in the future.

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Google Mar 28, 2025

Constantine was great to work with and very helpful. Would definitely buy another truck from him.


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