Customer Testimonials
The service that I have received from Hines Park Ford is always top notch.
Hines Park Ford is simply the best Ford Dealer in Michigan and likely any state! They take customer service to a new level. The entire team is friendly and their facility is outstanding. They made the routine task of an oil change easy, quick and enjoyable. I felt the entire team at Hines Park Ford appreciated my business. I drive 20 minutes to get to Hines Park and past two other Ford Dealers. It is well worth the extra travel time!
Great service!
Got a Maverick through Constantin! Great experience and love the car! Would definitely recommend them!
I recently bought at Truck here at Hines Park Ford. I live out of state, so Constantin was involved in helping me the entire time. He was extremely professional and honestly a super nice guy! I have bought many cars in my life time, but I have never dealt with a better salesman than Constantin. Very responsive, honest and extremely helpful. I would recommend everyone asking for him at this dealership. Likewise, Forrest in finance was awesome and very easy to work with. Thanks again guys for an amazing 5 star experience! cheers, Brandon
Always been very helpful and made my experience positive.
Came in with no vehicle looking for a used truck so was in somewhat of a time crunch. Nick Penrose was completely transparent with the entire process and I could not have asked for better help
Our sales person Greg, and his partner Rita, went beyond giving good service. It was the personal touch that we purchase the car we needed for a value that will help us in the future. Thanks to the team work making the dream work.
I had a recall on my 2017 Ford escape, and called to make the appointment, which was about a month out, which was no problem for me. I was to go at Hines Park, Ford and Mercury dealer today, but a couple of days ago they called and said they would come directly to my home to take care of it, that was a very pleasant surprise. I would’ve had to bring it there at 8:30 and I was told it was going to be there for most of the day. Mat a nice polite guy came and in about 20 minutes ...
Great personal service. Highly recommend Shawn Hardy as a saleperson!
Since I was in Texas and my delivery was in Michigan proved to be a bit unusual for me. My salesperson went above and beyond to see that I got my new vehicle and was able to buy my current lease. For sales I will return to Hines Park Ford and my salesperson, Janet Kramb again.
Excellent service , experience, and product
Great service. It took a bit, but there is shortage of everything these days. It would have been nice to get a loaner for my warranty repair, but again, it's a shortage of everything. The new tire prices were surprising good for a dealer. The shuttle driver, an ex state police officer, was VERY pleasant to ride with. He had lots of good stories and drove very safe. Give that man a raise!
Great service and communication
Great experience, Eric was very easy to talk to and ask questions. No pressures at all. Start to finish bought my bronco in about an hour. Extremely great customer service!!!!!
Everything was fantastic from the time I arrived until I left. Wonderful team to work with.
Very personalized service. Pete went above and beyond to make the car buying experience as simple as posible.
Great dealership! Very happy with everything they had to offer. Every salesperson in there payed attention to me, and nothing but smiling faces.
Shawn Hardy is thr best salesman. Makes thr buying process so easy. And thr service department never let's us down.
Hines Park has always been my go to dealership for all of my purchases. Shawn Hardy is a delight and I highly recommend using him to purchase your next vehicle.
I was looking for a new superduty for months after the dealership I ordered one through informed me the order never went through after 6 months of waiting. Finally found one at hines Park ford and talked to Shawn Hardy right before closing put a deposit on the truck and picked it up on a Saturday the dealership was very clean and impressive and everyone was very friendly and helpful Shawn made sure I was happy with everything on the truck before I left the dealership even after the sale he's been very helpful with questions and problems that come ...
Best Ford dealer I have dealt with in a while, drove over an hour to purchase my new truck and would do it again. Awesome service, honest pricing, I couldn't be happier with my experience.
Great service from sales, efficient with paperwork, and an overall excellent experience. Answered all of our questions, listened to what we wanted and delivered!
Our experience at Hines Park Ford purchasing a new truck was one of the best experiences we've ever had purchasing a vehicle. Our salesman, Jamie, made the entire process seamless and fun! I would highly recommend Hines Park Ford to anyone looking for a vehicle!
I recently purchased a new F150 from Shawn Dalton of Hines Park Ford. My experience with Shawn was incredible. He was pleasant to deal with. Hines Park Ford should be very proud of him. My next new Ford purchase will be with Shawn and Hines Park. George Stevenson
This is an excellent dealership and the staff is very knowledgeable and helpful. As as Ford employee I’m proud to have them on our team. Janet was my salesperson anis excellent
I have been working with Shawn Hardy since I’ve leased my first vehicle over 7 years ago and he has always been a tremendous help. Highly recommend Shawn and all the staff at Hines Park for their help anytime I’m there or need assistance with my vehicles.
We recently came to the end of our lease on a 2019 Ford edge and decided to buy the vehicle. Our sales man Matt Monendo made it very easy for us to close the deal on buying our car. We would highly recommend using Matt for your next vehicle purchase.
We had a great experience. Nic was very efficient, kind, and personable. He made sure we understood everything and showed the car with knowledge. Answered any question with knowledge. Was not in a hurry and made sure i understood some functions on the car.
Just picked up my new lease at Hines Park Ford where I have been going for at least 20 years. I’ve always been satisfied with the way I’m treated there. I would recommend Hines Park Ford to anyone.
I am very satisfied with my recent purchase at Hines Park Ford. The salesman was professional and patiently answered all my questions. I am very pleased with the vehicle I chose, it was in great condition, had low mileage, and was a very reasonable price. I would recommend Hines Park Ford to anyone looking for a vehicle, new or used.
Great atmosphere
Rick Hawk is an amazing individual who has served my family well. We recently purchased a used Explorer from Hines Park, and Rick is the man my family trusts to ensure everything is in order. Great guy and gentleman.
Janet K. is a very knowledgeable sales agent, who went above and beyond her job. Her expertise and knowledge, in my case, is very much appreciated. I would not hesitate to recommend her, and Hines Park Ford, to anyone interested in purchasing a vehicle.
Shawn and Charles worked with me to get the price of my new F150 down and paid more for my old F150 so we could make a deal we both liked.
Shawn Hardy provided an excellent sales experience as well as outstanding service after the purchase. From start to finish of the sales process it was an outstanding experience. I absolutely love my 2022 Expedition. Thanks again for all your help & support.
Excellent communication & customer service. Great overall service after car purchase. Would definitely continue to buy from this dealer
Our salesman Al Oxley was great!!At Hines Park Ford!He was very professional and helpful!
I bought out the remainder of my lease car at Hines Park. I knew how much I owed ahead of time, signed all the paperwork, received a new license plate with my birthday tab showing state park pass as I wanted within an hour and half. It would have been less than an hour had I not opted for Extended Service Plan on my hybrid. The team had to redo part of the paperwork. Thanks Hines Park Ford!
I’ve never purchased a car before and found myself having to buy one unexpectedly. I’ve worked in dealerships for years and with that I’m always a little wary of going to a new dealership. I worked with Shawn Dalton and he was absolutely amazing- was very up front about numbers and didn’t try to sell me on anything i wouldn’t be comfortable with. I went in looking to lease but decided to buy used and Shawn’s attitude didn’t change for a second even though I know that resulted in a lower commission. Shawn ...
Smooth process, friendly staff.
Constantin and Anca made my leasing experience a pleasureable one. The only problem was the vehicle had a coolant hose that was not secured properly from the factory which was not their fault by any means. After taking delivery and only putting 21 miles on it, I needed to have it serviced. However they helped me get the vehicle towed into their service department and provided me a loaner vehicle while it was corrected. I had my vehicle back the same day which I appreciated very much. I would recommend the people at Hines Park Ford for any service you may ...
The sales experience was great! Very communicative sales people even for out of state buyer. 10/10 would recommend!
Just had my best purchase experience ever with Eric Wilkinson at Hines Park. Honest, fair, one of the most technically knowledgeable salesman I've experienced, quick responses, and expedient purchase process. Great overall experience! Thanks Eric!
Shawn Hardy was great to work with, will recommend to friends and family. Clear/prompt communication, polite, and made the purchase of our Bronco Raptor simple!
Great customer service and friendly, they were honest about what my car needed and didn’t let me just waste my money on fixing it temporarily.
Outstanding Dealership from Purchase to Service. 5+Stars!!
A fine dealership
Janet at Hines Park is awesome! Helps you every step of the way and makes the car buying experience so easy! Couldn’t recommend anyone more!
Great place for service for my F-150.
Melisa A in sales was great to deal with when my wife and I purchased a used F150. We would definitely recommend her to anyone looking for a Ford.
I was very pleased with my service experience at Hines Ford recently. Everyone I encountered was so helpful and friendly.
Fast excellent service. They got the park I needed and installed with no problems. I will continue to go see them.
Bought a new Bronco through Hines. Pete and Jamie were awesome to work with.
Matt listened to what I wanted from the Bronco and helped me pick exactly the options I needed!!! 100 percent the experience I was looking for! He made me comfortable and confident with my lease!
Very thorough job done on my bronco sport. I will be back
Great service and communication on services and timing.
I just got my car yesterday and I worked with Constantine. He was very easy going, great work ethic and such a great help in providing me with all the information I needed to continue taking care of my new car. He also gave great tips on how to being a safe driver while on the road. I recommend working with Constantine.
Walked in without appointment at 3 pm and drove out at 6 pm with a great car. I hate going to dealers but was impressed at the quality and help of everyone here. Eric Breda moved me though the process and was very helpful and efficient with zero pressure. He is straight shooter and gets things done. Will send friends to Hines Park and Eric for a vehicle .
Easy to contact, communicate with. Easy scheduling. Good follow up re status of vehicle. Very happy customer.
Hines Park Ford always hits it out of the park! For years my family has delt with this dealership and they never disappoint. When someone hit my rear end on my Edge I was devastated, but they made the entire process easy. Every oil change goes smoothly and my car gets her report card. I will never go anywhere else. I drive an hour one way just to do business with this dealership!
Hines Park Ford came through for me for some customization work for my Bronco when the dealer that I bought it from didn't even respond to an email or voicemail. Although about 35 minutes away, they are now my go-to dealer for any needs I may have - even oil changes. A shout out to Eric Wilkinson for steering me in their direction!
Chris, takes pride in his work and does what he says, on time ! He greets you with a smile and always will to listen to you! Hines Park Ford has a great employee!
This Dealership has excellent customer service. They make the sales buying process super easy! They also deliver right to your house!
The sales team at Hines Park Ford is professional, friendly, and courteous, and worked hard to fashion a deal for a lease renewal that was within my budget and that met my expectations. I cannot recommend them high enough.
Very friendly and professional staff. My salesman Allen Oxley is phenomenal, no pressure, and very knowledgeable. I definitely recommend.
My sales experience with Hines Park Ford and Michelle Kwiecien was fantastic. This was the most stress free auto purchase I have ever had and knew I was in great hands the entire time. I highly recommend.
I had the worst experience with my Ford Transit at another dealership. I vowed never to buy another Ford. After a recommendation from a few different people to try Hines Park I went to see Matt. Not only did they buy my Transit at fair price they also worked with me to put me in a Ford Escape. The customer service was above and beyond and they completely changed my mind about Ford. When you buy a used car they send it thru the garage first to make sure nothing is wrong and your driving out with a certified car. ...
Always treated like a king. Good service dept