Customer Testimonials

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Google Feb 11, 2025

Was offered a good buyout for my Bronco and was given numerous incentives for a F-150. Whole process done well.

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Google Feb 10, 2025

Friendly no hassle service. Very accommodating and even delivered my truck to me. Sales made the buying process very seamless.

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Google Feb 7, 2025

alex was excellent kept me inform mult times day and fixed car very efficiently

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Google Feb 6, 2025

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Google Feb 6, 2025

Took vehicle in for check engine light. Diagnosis was that I would need a new engine. They provided me a loaner for about 3 weeks. Took care of everything. No hassles about anything. Felt at ease during encounter

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Google Feb 6, 2025

Janet is awesome to work with. Very knowledgeable and takes the time to make sure you understand everything.

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Google Feb 4, 2025

It was a great experience, Constantine did a great job and made sure I was comfortable in my vehicle. I would absolutely do buisness with Hine Park Ford again.

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Google Feb 3, 2025

Excellent job,kept me informed throughout the proces5

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Google Feb 3, 2025

Outstanding service by Connie, I'll be back.

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Google Feb 2, 2025

This was the best experience I’ve had with any dealership by far. If your not shopping with Hines Park Ford then what are you doing?!

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Google Feb 1, 2025

Best dealership in Michgan 5 star best service best people

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Google Jan 31, 2025

Couldn’t be happier with our experience! Was super quick & all of our questions were answered in an easy to understand way.

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Google Jan 30, 2025

My car research and purchase at Hines Park Ford, Was an upbeat, enjoyable experience. Every detail & every question was answered. And I had a lot of questions. lol This is our fifth car we have bought from Hines Park Ford. They are like family so down to earth.

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Google Jan 29, 2025

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Google Jan 28, 2025

We have always had a great experience with Hines Park Ford. Our family has purchased many vehicles over the years here! This was our first time leasing a vehicle, and the entire process from test driving to signing paperwork was smooth and easy! Shout out to our amazing rep Shawn Hardy, thanks for taking care of us!

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Google Jan 27, 2025

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Google Jan 26, 2025

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Google Jan 25, 2025

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Google Jan 25, 2025

Janet was such a great help and a joy to work with. We have been going to Hines Park for almost 15 years and highly recommend!

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Google Jan 24, 2025

Matt was great with my new car lease!

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Google Jan 24, 2025

I worked with Constantin and he was extremely knowledgeable about Broncos and he was so nice. He is not a "pushy" salesman. I shopped around for weeks before finally purchasing and he made it a breeze. I would for sure refer friends and family to him for a nice, friendly, knowledgeable, and relaxing purchasing experience.

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Google Jan 24, 2025

My second experience with Hines Park Ford and it went even better! Melisa Altan pulled off a deal that I didn't think was possible, she made my experience so EASY and quick. She and (Jennifer, I believe) were so helpful and kind to work with. In two days they got me into a new vehicle and worked with me to make my trade in and new Bronco exactly what I needed. Appreciate all your help, will always return to see Melisa 🙂

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Google Jan 24, 2025

Great job everytime

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Google Jan 24, 2025

Shawn Hardy was a pleasure to deal with. As a salesman, he was very knowledgeable, listened to what I wanted and made the entire experience enjoyable. The finance team was equally knowledgeable and easy to deal with. I'll be back!

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Google Jan 23, 2025

Hines Park Ford Really Cares about its customers. Always remembers you after the sale and Helps in anyway possible to keep you as a Loyal Customer. Other dealers I have dealt with before Hines Park surly fell far short and can take a lesson from Hines Park on Customer Satisfaction. Matt M. in Sales is always a Pleasure to deal with

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Google Jan 22, 2025

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Google Jan 21, 2025

Very nice and helpful- sales and service.

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Google Jan 21, 2025

Matt M.in Sales has always been Outstanding to work with. His Caring for the customers needs has always been one of the values that makes working with Matt a Pleasure. In short we have Great Respect for Matt and the entire staff at Hines Patk Ford. They make a vehicle purchase a Real Pleasure and are Always there for you even after the sale. Not all dealers can make that claim like Hines Patk can. My Trusted Ford Dealership!

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DealerRater Jan 20, 2025

Great sales person, Rick Hawk A joy to work with. Love my 2024 white escape.

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Google Jan 20, 2025

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Google Jan 20, 2025

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Google Jan 19, 2025

Great service from Frank who replaced rear shocks in my escape. I was greatful for the shuttle and valet service.

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Google Jan 18, 2025

Great Service Department. Staff provided outstanding customer service from the moment I got there. Job well done. Highly recommend.

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Google Jan 16, 2025

Rita was awesome…… She did a fantastic job helping me get a new bronco for my daughter. She had to do a dealer trade and everything was done within 48 hours. Thank you so much, Rita

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Google Jan 16, 2025

Our salesman and finance person were awesome. The reason for 4 stars is when I drove the truck home from the dealer, shut it off to put things in it and when I restarted it, the dash went black. Error beeps and warning messages flashed. Called the salesman and a mobile service truck was dispatched to our home. Diagnosed as loose battery cables. Why wasn’t this a checked item as part of the dealer prep I was charged for??? Not a good way to start the new truck ownership experience

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Google Jan 13, 2025

Really great place to shop for cars! They were very fair, respectful, and accommodating throughout the whole process. Our sales person was Matt Monendo, and he was extremely helpful and was very honest. The car we got was very clean and they did a great job with fixing it up and putting new tires and a new battery in it before I picked it up. 10/10 experience!

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Google Jan 13, 2025

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Google Jan 12, 2025

The only dealership that doesn't leave you feeling like you had the wool pulled over your eyes. Always working to get you the best deal, highly recommend Janet Kramb

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Google Jan 7, 2025

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Google Jan 6, 2025

Excellent choices in vehicles with great customer service.

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Google Jan 4, 2025

Our salesman, Constantine did an excellent job. He was friendly, informative, knowledgeable, and did not pressure us. He did a great job explaining the difference between leasing and buying our new Ford Escape’s. He worked with us to get every manufacturer incentive we could, trade in, college, and X-Plan. He even put a giant pink bow on by daughters new car when we came to pick it up, she was super happy! All in all, it was a great experience!

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Google Jan 3, 2025

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Google Dec 23, 2024

Shawn Hardy is by far the best sales man! We have been working with him for years! We would t think of going anywhere else! The service and care is exemplary!

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Google Dec 22, 2024

Best dealership. He picked up my car, serviced it, and delivered it back on time. I don't know of any any other dealer that offers that

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Google Dec 20, 2024

Excellent dealership!! I will definitely recommend this dealership to everyone!!!l

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Google Dec 20, 2024

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Google Dec 20, 2024

Very positive experience. Would definitely but there again.

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Google Dec 19, 2024

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DealerRater Dec 19, 2024

After having visited several car dealership, I was impressed by the number of cars displayed in the Hines Park showroom. I did not see this at any other dealership. My son and I were greeted by several people upon entering the dealership. Again, this was not what we had previously experienced. Our salesman, Constantine, made spending money fun, great personality. I really felt like he was working for me and not the dealership even though I knew better. I’m extremely happy with the car that I purchased. Now I just wish I can figure out the navigation system.

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Google Dec 18, 2024

Customer service was great, getting into a new truck was super easy. Would recommend to anyone!

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Google Dec 12, 2024

Great service! Great prices! Shawn the sales guy was the best and I wouldn’t go anywhere else! Robert as the mechanic was amazing as well! 10/10!!!

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Google Dec 10, 2024

My name is Conner and I recently purchased a certified 2019 Ford Flex with trade in of my other car with Melissa being the sales agent. I would like to take this opportunity to express my gratitude for the recent positive purchase experience. When I first saw this Flex on your lot I was serious of making purchase. However, my residence being over 300 miles north and having a rigid work schedule Melissa truly went beyond by making sure she adjusted her time to my schedule. You are my ‘go to’ dealership and made this transaction a pleasure. I want to thank ...

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Google Dec 7, 2024

Shawn Hardy at Hines Park Ford was excellent to work with! He made the process of selecting a new vehicle model and then narrowing that model down to the options I wanted extremely easy. The paperwork was done in 10 minutes and the new Expedition was delivered straight to my house (an hour away) within minutes of finishing. Unbelievably convenient! I will definitely be reaching out to Shawn for my next vehicle lease or purchase.

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Google Dec 4, 2024

Such a fantastic sales experience. I worked with Greg and Rita who are an amazing duo. Everything was so simple and they made me a great deal!

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Google Dec 4, 2024

They were very friendly and upfront about everything. The truck was fueled up and ready to go for a test drive. Everything was a smooth process from start to finish.

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Google Dec 3, 2024

Purchased a vehicle from Hines Park Ford in June. A special shout out to the sales rep., Paul Sugars. Paul made the experience very pleasant. Assisting with navigating all the speed bumps along the way. Highly recommend Paul Sugars.

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Google Dec 3, 2024

Fast, reliable service. I highly recommend Hines Park Ford!!

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Google Dec 2, 2024

We are so happy with the service we are telling all our friends thank you for.

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Google Dec 1, 2024

Would recommend this dealership to any friend or family. Shawn Hardy is a great guy and even better salesman.

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Google Nov 29, 2024

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Google Nov 29, 2024

Constantin is the most honest and upfront salesperson I’ve ever met! I very mich appreciated his commitment to customer and product line. I’ll be back to him for the latest and greatest when my lease is up! For now: I LOVE MY MUSTANG MACH E!

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Google Nov 28, 2024

Great sales experience. The Hines Park team did everything they could to accommodate my needs.

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Google Nov 28, 2024

Zack was awesome, he helped me get the best deal and I was in a car in no time at all!

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Google Nov 23, 2024

Quick & easy getting a new car lease with Shawn! He’s great..2024 escape! I love it so much! Definitely will go back for next car and tell friends who are in need of one

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Google Nov 22, 2024

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Google Nov 22, 2024

The only place I would buy a Ford Vehicle from.. No pressure, Informative and did i mention no pressure to just sell you a vehicle.. Zac Harvath was my sales person,, would highly recommend you ask for Zac Harvath and get your vehicle from Hines Park.. and Yeah I have no connection with Hines park or Zac.. other than I bought my Vehicle there...

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DealerRater Nov 22, 2024

Had a great experience working with Shawn, our salesman. He found and acquired the car we wanted. Was a pleasure doing business with him.

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Google Nov 21, 2024

Thank you Constantin for hooking me up with an amazing Ford Explorer! I found him to be extremely honest and forthcoming!

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Google Nov 19, 2024

Just leased a new Ford Edge from Hines Park. Melissa was our salesperson. She was very friendly, helpful, answered all are questions efficiently. It was a great experience. I would definitely refer friends and family to her in the future.

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Google Nov 19, 2024

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Google Nov 18, 2024

Best experience I have ever had with trading in for my new lease! Highly recommend Rick and Shawn!

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Google Nov 18, 2024

Gary’s help was out of this world since I was handicaped with a broken knee cap and couldn’t get to my car he removed everything from the car turned in to the new car and helped with the paperwork—outstanding— Thank You 🙏

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Google Nov 17, 2024

The team at Hines Park Ford, from the Sales department to Service and Parts and even the vehicle porters are very well trained and professional. The know my vehicle better than anyone and I trust them to guide me in the best direction when it comes to maintaining my vehicle. I highly recommend Constantin Popescu in the Sales Department. Whatever your needs, he knows who at the dealership can best resolve whatever problem or concern you may have.

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Google Nov 17, 2024

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Google Nov 15, 2024

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Google Nov 14, 2024

Service shop is incredible. I took my car there after Tuffy botched the service job. Hines Park took care of fixing the problems quickly. This is the only place I'm taking my car from now on.

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Google Nov 13, 2024

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Google Nov 13, 2024

Best purchase experience we’ve had over the years. Jake was fantastic! Hines Park Ford staff are super friendly and make the process pain free. Also, I am in love with my Mach E! (Much cuter than the Cyber “truck”)😝

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Google Nov 13, 2024

Matt M. makes the process quick and simple. We are Z plan pricing, know what we want and like a no hassle sign and go experience. So if that fits you perhaps Matt could be your match.

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Google Nov 12, 2024

I've had my Ford maintenance performed at Hines Park for six years. I trust them. They deliver. That's great.

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Google Nov 8, 2024

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Google Nov 8, 2024

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Google Nov 6, 2024

Awesome dealership! Michelle K is best sales person I’ve ever dealt with!

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Google Nov 6, 2024

Great service and support!

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Google Nov 5, 2024

Great service, friendly staff

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Google Nov 5, 2024

The valet service was great. The driver picked the car up and returned it in a timely manner. I received communication often from the Service Dept. All work done was very satisfactorily. I would recommend the Hines Park Ford valet service for your vehicle.

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Google Nov 5, 2024

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Google Nov 4, 2024

Jake was amazing! Best experience I have ever had with a dealership.

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Google Nov 4, 2024

Zac was helpful and patient. Couldn’t ask for a better salesman.

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Google Nov 4, 2024

Fix my car, gave me a loaner And Eva did my recall. Would highly recommend this dealership

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Google Nov 3, 2024

Janet Kramb is the reason I chose Heinz Park

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Google Nov 1, 2024

Tailgate dent was not noticed during prep. We sent photos and were assured that the damage will not be our responsibility at lease end.

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Google Oct 31, 2024

The process was very simple, flexible and rewarding.

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Google Oct 31, 2024

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Google Oct 31, 2024

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Google Oct 30, 2024

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Google Oct 30, 2024

Excellent customer service as always from start to finish.

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Google Oct 28, 2024

Great experience with Matt M. at Hines Park Ford. Truck delivered on time, financing a breeze, overall very satisfied with the purchase and buying experience.

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Google Oct 27, 2024

Great friendly and prompt service. Highly recommend!

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Google Oct 27, 2024

Really clean and accessible Ford dealership. The person I worked with is extremely knowledgeable and personable.


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