Customer Testimonials
Melissa was very helpful. We enjoyed are car buying experience with her. She was informative and she is not the typical high pressure sales person. We are loving are new Bronco.
The employees are knowledgeable and friendly. They give me the best deal that they could find and it felt like they really cared. Wouldn’t go anywhere else.
Eric was great!! We LOVE our new truck and it started with great service and an overall great experience, Thank You!!
Very pleasant service people. Repair completed quickly and correctly first time. They even washed my car before I picked it up. Will definitely go to service department again.
My sales women made the experience great. Thanks Janet.
Janet Kramb is an excellent sales rep and I will be continuing to go see her for all my Ford purchases.
Hines Park Ford, Milford Rd, If you’re looking for exceptional customer experience then this is your dealer. My family and I have been with them 10+ years and they never disappoint. From sales to Lease and even Repairs they haven’t forgotten that customer’s come first.
Excellent
Melissa Oberstaedt, goes the extra mile to help you get the vehicle you want.
I highly recommend Hines Park Ford for future purchases and service needs. Very friendly staff and their service department is excellent.
Hines Park has been extremely compassionate of my recent situation. Lisa in the appointment scheduling department went out of her way and made arrangements to have my truck picked up at my job in a timely manor and Dean in the service department had my truck brought back to me and fixed on the same day. Thank you Dean, Lisa and Hines Park Ford for giving excellent customer service and compassion today.
Great sales team. My car was totaled and Paul Sugars found exactly what I wanted in the time frame I needed. I will always go back.
Shawn Hardy did a great job. Hines Park Ford sales experience is top notch!
Janet Kramb always does a excellent job helping us with the sale!
I had a wonderful experience. I received a fair value for my trade in and Mr. Breda was excellent. He handled everything promptly and efficiently. I would recommend him to anyone interested in a vehicle purchase from Hines Park.
Rick was super helpful as always!!
I had a great experience with doing business with Janet Kramb..she is very thorough, patient, and efficient..always enjoy business with her..
I had my vehicle serviced at Hines Park! Frank from service was excellent! 100% recommend!
I’ve been coming to Hines Park Ford for a little over 3yrs. I always get great service. Everyone is polite, transparent and on track. From the service department all the way to the cool cashier ladies, just fantastic people. I recently worked with Melissa Oberstaedt. Let me tell you, you won’t regret working with her! It was my first time purchasing a car there. She answered any and all of my questions in quick time. She is no bull and straight to the point, doesn’t push anything on you. Melissa listens to your needs, gives you your ...
I recently worked with Hines Park Ford to complete a recall. Instead of leaving my car overnight for the service to be completed, they were able to send their mobile service to complete the work. I was very exited they have the option of mobile service. I would use them again for any service that can be completed via a mobile option.
Great service. Fast and nice people
I had an absolutely wonderful experience with Michelle; she was both professional and personable. She addressed all of my questions and concerns with patience, and went above and beyond with kindness, compassion, and generosity in accommodating my needs that day. I drove off the lot in my new car feeling genuinely happy and grateful that she was the one I was able to give my business to. Five out of five stars. Highly recommend her!
Working with our sales guy Constitine was a pleasure. He made every step so easy!
Best dealer great service all salespeople are always willing to go out of their way to help
Great service. I’ve been at using the dealership for over 10 years and they are always excellent. Highly reccommend them!
Matt Medono is great!! Have already passed out all of his cards!!
I’ve been getting car services and oil changes for over 20 years, and Hines was seriously the BEST service I’ve ever had! Quality work, great communication, fast and so friendly!
I've been taking my vehicles here for a long time. Fast service. Friendly staff.
Janet was a joy to work with - she kept me in the loop with every detail and kept her promise to sell me the vehicle as agreed upon many months ago. She has earned all of my business and my highest recommendation.
we wanted to buy a ford maverick. Sales person Melisa at Hinespark Ford dealership helped us great to find the model, color and options we requested. . She handled the sale professionally. During this process, she notified us about progress regularly. After delivery, she made the paperwork smoothly. I recommend Hines Park Ford and Melisa for great shopping experience
I wanted to buy a ford maverick. Sales person Melisa at Hinespark Ford dealership helped me great to find the model, color and options I requested. Then, she persistently followed my car to be delivered to dealership. During this process, she notified us about progress regularly. After delivery, she made the paperwork smoothly. Thanks to Melisa for great shopping experience.
I've been there before and i've always gotten great service.And I will go again just hopefully.It won't be too soon as and I don't need my three year old truck to be fixed every week
Working with Constantine was nothing less than perfect. He made the process easy and I will say he is a friend now. If you’re in meed of a new vehicle id highly suggest making him your fisrt and only stop!
This was the third vehicle I have purchased or leased from Hines Park Ford. Shawn is a true professional and made the process seamless.
I was pleased that there a lot of cars to see inside the showroom. Everyone was very polite and nice and knowledgeable. My salesman, Zac was all of the above. Thank you.
Rita was extremely professional, very knowledgeable and handled every detail. She made the entire experience seamless. I would highly recommend Hines Park, especially Rita, the next time you buy or service your vehicle.
Hines Park Ford is a great dealership and Shawn is the best salesman in the place! Thank you for the great service and we will be back when our lease is up!
I was amazed when I entered this Ford dealer. It has to be one of the largest dealers around. But what truly amazed me was the customer service provided by Jake Sestak. We went into this dealer 45 minutes from home just to check out what options they had. I also went to two other ford dealers within 7 minutes from my address. I ended up going back to Jake because he was very informative, always made himself available to answer questions and was very patient with us being first time new car buyers. I definitely recommend Jake Sestak and will be ...
I had a great 👍 experience at Hines Park Ford. The management team and sales staff were amazing. They have great offers going on now and plenty of inventory. My salesman, Matt, was very nice and helpful. I would highly recommend Hines Park Ford.
Salesman Rick Hawk is the best! He should be Salesman of the Year. Financing team is the best. Multiple car purchases over many years and all were enjoyable. Very friendly dealership overall. Good experience with service department when needed. No complaints over all the years and cars purchased
Excellent experience, from the salesperson (Shawn) to the owner (Adam). The process was enjoyable and they even delivered the vehicles to my home and took the trade-in's.
Shawn is excellent. He went above and beyond to help me with my lease
Fantastic experience my sales person found me a new F150 with options that were a little tough to find, but she did it and I love my new F150
Always very polite when I take my 2020 Escape in for Service.
Excellent mobile service! The technician John was so professional and courteous. Made it easy!
The Service department communicated every step of the way. I even got a cleaner car when they were finished!
Great experience—Kevin & staff were friendly and accommodating! Really happy with our experience and new car
Excellent sales staff!
Drove off the lot Friday feeling relieved after an amazing experience here! From the moment we walked in the door, we knew we'd be taken care of! This is the 2nd car Constantin has sold to someone in our family and both times the service was nothing short of amazing! During the sale, it was clear that he cared about us as people and wanted to make sure we had a car that was the right fit for our family. We are telling everyone we know about this experience and plan to come right back to Hines Park Ford ...
Hines Park Ford Quick Lane is the best I've dealt with for service. They go above and beyond seemingly every time. Joe Harness is the best service person I've interacted with in any kind of service industry, not just cars - fair, informative, understanding, accommodating, polite & professional. I would highly recommend!
Our delivery was fantastic. We never felt rushed. This means so very much.
Great experience, we worked with Zac who was so helpful and got us the car we wanted so quick and easy! Definitely recommend!
Rick Hawk at Hines Park Ford was the Best car salesman I've ever had the pleasure of doing business with.
Great dealership. People are wonderful communication is good. And we Love our F150 and our Edge ST Line. Wouldn't go anyplace else.
Hinds Park Ford is an excellent dealership I have bought my last several vehicles with Jamie Blair’s help. Everyone in the service department is so friendly easy to deal with.
This was the best experience I have ever had buying a car
My Hines Park Ford experience was exceptional. From start to finish the process for purchasing a new vehicle and trading in my used vehicle was seamless. The staff was friendly but not pushy. I’ll be back the next time I am in the market.
Was sent over from Varsity to pick up a bolt that I needed after a long time trying to find it starting in Brighton where I was given the wrong part number and then told Varsity had it. Great customer service
Clean store. Process was quick. Friendly sales team. Only criticism would be when you spend $70,000. You should get a free Ford hat.
Salesman Shawn was great to work with. He was very knowledgeable, competent and efficient. I would highly recommend working with him.
Shawn Hardy made this deal work the Edge is a fine vehicle for us. Thank you Shawn.
My sales agent Janet Kramb does a great job finding us what we want. My last 7 vehicles have been from Hines Park Ford.
Great service, Zac was awesome. Highly recommend!
Another great experience purchasing a new truck from Hines Park. Shawn Hardy and the entire staff went above and beyond.
A great place to buy or lease a Ford. We loved our salesperson Michelle.... she went above and beyond to make the experience easy and pleasurable. Seeing our Bronco on the showroom floor when we walked in was really cool.... thank you!!!
Great sales staff! Great pricing!
This is the first vehicle we have purchased / leased through Hines Park Ford a. Constantin Popescu came recommended from a friend, and he did not disappoint. He was professional, honest and fair. We will be a repeat customer!
My experience was great my salesman was very helpful
Great products and professional sales and service. Janet has never let me down.
Hines did a great job working around our schedule, delivering the truck for test drive and purchase. They even did the whole purchase remotely and efficiently. Love my Raptor!
Great service, they made sure the vehicle I purchased was perfect before it left the lot.
Excellent experience from start to purchase. Jake the sales person was top notch.
Martin in the service department was fast, helpful, knowledgeable and very polite. Highly recommended
Process was smooth given the wrinkles of an out of state transaction
Constantin is a great guy and made me feel like I was buying a $100k car even though I was just buying a $15k used car. If this is the service that can be expected here, I will be back for the rest of my vehicle purchases in future years.
I like everything about the dealership but the fact that the TV in the waiting room is politically biased and constantly shows Fox News rather than neutral programming such as food TV or HGTV
The whole experience was very smooth. I made appointments and Paul was ready and available when I arrived. Everything was ready as promised. No hassle, no pressure. Very great experience.
I highly recommend this dealership and the professional staff. The sales process was straightforward and without gimmicks. Issues/concerns were promptly resolved by the dealership without issue or pushback. A huge thanks to salesperson Matt M.
I would highly recommend Melissa Altan at Hines Park Ford. She was great to work with and really went above and beyond to make sure I received the best deal after shopping around several Ford dealers in the area. She made the process fast and super easy. Melissa and Forrest Dixon helped me out with a great finance rate on my new Tremor. I could not say enough wonderful things working with this team. In the future I will definitely make sure I will purchase all my vehicles with Melissa, along with my friends and family.
Sales and service helps me get my new to me vehicle certified without issues
Very pleased with our new car! Rick Hawk always goes above and beyond!!
I’ve been buying cars for over 35 years and it would probably top 50-60 if I counted. My sales person Constantine was the best I’ve ever dealt with. As an out of state buyer there has to be trust and transparency established and he did an amazing job with pictures, videos and any spec I asked for. Absolutely blown away with the attention to detail and customer focused attention. Above and beyond is an understatement.
I’m very happy with my new ford explorer. I felt very comfortable and transparent through out my vehicle purchase I highly recommend working with Melisa Altan and Melissa.
Melisa is a true gem! Professional and efficient, she cares about your time. She went above and beyond to make a deal we were comfortable with. We love our new truck! Thank you Melisa and the Hines Park team for streamlining what can sometimes be a frustrating process. If you’re looking for high quality vehicles backed by an incredible team, go to Hines Park Ford!
A very well run dealership with professional and courteous sales people. Purchasing my vehicle was a pleasant experience. The paperwork was handled and ready for me to sign when I came to pick up my new Explorer. My salesman was excellent and explained all the tech and advised me of the tech classes so I could utilize all of the things my Explorer offers.