Customer Testimonials
Great dealership. We continue to come here and have a wonderful sales lady and great service techs.
Thanks Martin from Ford New Hudson location. Received awesome car care
Rick is the man.
Kevin and Tim were very helpful when I picked up my 2023 F350 last week, they were both a pleasure to work with!
Constantin & Tim were excellent to work with. Highly recommend Hines Park Ford.
Jamie Blair makes leasing a new vehicle in our case 2 new vehicles super easy and fun. Had us laughing and had our 9 yr old belly laughing. I will have all family and friends go see Jamie when needing a new car
Great service. Would highly recommend the sales person and dealership
This is the 5th vehicle we've purchased from Hines Park and we can't say enough good things about the sales staff. Especially Janet Kramb. She has made the experience very quick and easy!! Thank you.
Excellent
Let me tell you all, I work for a Harley Dealership, I'm very familiar with the sales process and customer service expectations. I reached out to Hines Park Ford on a whim searching for 1 of 2 very specific vehicles. Didn't ask for anyone by name, but was fortunate enough that Constantin P. Answered the phone call. This guy went well above and beyond! just a few examples; He went on his personal time to go home and get his vehicle to show me some accessories I was interested in. He went through the numbers in detail. Then took the ...
I have been a 40 year customer of Hines Park and have never been disappointed with with my purchases and vehicle service.
Always a good experience!
Service was performed professionally and efficiently and the staff was friendly and cooperative.
Constantin was professional and straightforward. It was a pleasure working with him.
Always a pleasure to do business with Hones Park Ford!!
Love my new F150! Jamie made leasing my truck super easy.
Had a very great experience with Rick Hawk. We brought our lease car from him and he was so knowledgeable and patient with us. Never rushed us and even though we took a lot of his time, because we were not sure what was best for us. Very good service.
Matt was great to work with. He was able to find a car with my price point.
This is an amazing dealership, I worked with Constantine who is phenomenal. He made sure I got the best deal, he worked with finance to accommodate some special circumstances for my deal. He paid attention to the little things that other dealers ignore. I felt respected. I was taken care of. I had excellent post sale follow up. I highly recommend Constantine and Hines Park to all my friends and family
This was the most pain-free vehicle purchase I've ever done. Nic Penrose was on task throughout the deal. Trade in values were where I expected. I sat down ready to battle over the prices. Not needed. My truck was ordered, showed up early, immediately prepped and the paperwork and financing processed quickly. I highly recommend Hines Park Ford and Salesman Nic Penrose. Sorry Nic, now you're stuck with me!
Best buying experience in the business!
I took delivery of my new 2023 explorer this week. Greg and Rita Kroetsch are such a pleasure to work with. They made the whole experience easy and very enjoyable. They are the best!!!!
I am a returning customer due to the awesome product and service at Hines Park Ford. Jamie Blair has been my Sales person for a number of years and he always does such an outstanding job. Thanks Jamie for another very smooth experience with my latest purchase!
I’m on my third F-150 that I’ve had from Hines Park Ford since 2018. Great trucks, and I’ve been very pleased with the dealerships efforts to fulfill my requirements.
The experience of finding and leasing a reasonably priced vehicle is stressful. Paul made it very easy to decide what route we were going to take he was quick, efficient, and honest. My issue was with the supposed “detailing” of my vehicle as it was a demo prior to my decision to lease it. It was not touched and there was crumbs crushed into the cracks of the seat, greasy fingerprints and splatters of unknown substances, and muddy footprints on the back of the second row seating as well as pieces that had fallen off the plastic housing if the ...
Wonderful service! Nick was very helpful and pleasant to work with.
Melisa was great... communicated everything in advance so the in-person experience was efficient and casual
Fast, efficient love my Ford escape and the dealership.... Linda
We’ve been leasing with Matt Monendo at Hines Park Ford for a number of years now and Matt always goes the extra mile to make sure everything is correct and make sure we can take advantage of all the discounts available to us.
I’ve now purchased two vehicles from Shawn Hardy. He has been awesome to work with each time. He’s knowledgeable and looked out for my best interest. I would highly recommend!
Amazing service. Melisa is great!
Great service with very friendly staff. I wouldn't trust my car with anyone else
I've leased two F150s from Melissa O here, she's been great to deal with overall. The service shop is also good and things are turned around in expected times.
I bought my first car in ten years from Hines Park and I could not be happier with the experience. Constantin Popescu was my sales rep and he made the process as smooth and as easy as possible. For the test drive he brought the car to my house so i didn't even had to go to the dealership. He also got me a lower APR and monthly payment compared to what my bank offered me. His level of communication and customer service was incredible and he was willing to put the car on hold for me without making ...
Constantine was great. Very knowledgeable.
Good stuff nice cars.
Great dealership. Honest, forthright, professional. Worked within my budget, educated me as a consumer and gave great feedback. Felt like it was a purchasing partnership and I was guided through the spend.
Very good experience. Had Appointment for Oil Change. Was greeted promptly. 35 Mins on my way.
The dealership was good… the salesman Eric Breda was awful. Thankfully Al is a competent sales person and fixed all Eric’s shortcomings.
The entire team at Hines Park Ford made my buying experience first class! My local dealership in the Chicagoland area could learn a thing or two from the Hines Park team! I am thrilled with the Raptor truck and the incredible service I received from beginning to end. Nick was great to work with and spelled out how the out of state purchasing experience would work. Kudos to the entire team and thank you for helping me get my truck!
Always a pleasure working with Hines Park Ford. Their service department is second to none. My wife and I always buy and take our vehicles to Hines Park for service. Highly recommend them. Great people to deal with.
Fantastic experience with this dealership and especially with Shawn Hardy. He was a straight shooter, calmed my anxieties, and followed through on everything he said. I love my new vehicles and look forward to a future of dealing with this dealership and salesman.
I’m very thankful I met Constantin. I was recently in a car crash and needed a new car and he put me in touch with some people that helped me get even more money from my insurance from my wrecked car. He even went out of his way to drive all the way out to my dads job to have him sign papers cause my dad couldn’t make it to the dealership. One of the coolest guys I’ve ever met and also the nicest. I plan on buying all my cars from him till the day I ...
Love this dealer because they take care of you and everything for you. Won’t get my Ford’s anywhere else (I drove an hour just to see Greg and get my new truck)
stopped in for an oil change without an appointment, service rep very accommodating. purchased car, and normally get service at bob maxey in howell. glad i gave hines park a try!
If you have a Diesel Ford this is the best place around for service. I had my 2016 F250 at another dealership for a week as they chased an engine light problem. I brought it into Hines park and they had it properly diagnosed and a written estimate within hours and the work completed early the next morning. Exceptional work and communication! Many thanks to the Hines Park service team.
I really like Hines park ford and Lincoln I’ve bought and leased for both dealerships and have been treated great
Took my truck here for a 2nd opinion after I was told it would be at least $1900 to fix. Thank god I did. Everything was fixed under warranty and the truck runs great now. I will only take my car here. Stay away from the ford dealership on 10 mile in Farmington Hills for service
Al Oxley always provides us with great service! Highly recommend if you’re looking for a new/used vehicle!
Polite & promt service, took good care of the whip.
The service that you got at Hines part Ford for oil changes and tire rotation was awesome very pleasant people to deal with in and out no problem
Great product and friendly staff.
The service that I have received from Hines Park Ford is always top notch.
Hines Park Ford is simply the best Ford Dealer in Michigan and likely any state! They take customer service to a new level. The entire team is friendly and their facility is outstanding. They made the routine task of an oil change easy, quick and enjoyable. I felt the entire team at Hines Park Ford appreciated my business. I drive 20 minutes to get to Hines Park and past two other Ford Dealers. It is well worth the extra travel time!
Great service!
Got a Maverick through Constantin! Great experience and love the car! Would definitely recommend them!
I recently bought at Truck here at Hines Park Ford. I live out of state, so Constantin was involved in helping me the entire time. He was extremely professional and honestly a super nice guy! I have bought many cars in my life time, but I have never dealt with a better salesman than Constantin. Very responsive, honest and extremely helpful. I would recommend everyone asking for him at this dealership. Likewise, Forrest in finance was awesome and very easy to work with. Thanks again guys for an amazing 5 star experience! cheers, Brandon
Frank in parts is great and very knowledgeable. I definitely recommend him if you are looking for the correct part for your vehicle.
Finally a dealer we trust to service our vehicles. We've tried so many in SE Michigan and Hines Park Ford is the only one we will come back to. The service at both the QuickLane and normal shop are top notch. They have taken care of us many times when an issue was a non-issue and they didn't charge us. We feel they are very honest and haven't tried to get us to do more work than necessary. We will continue to bring both our vehicles here and will likely purchase our next Ford from them when ...
Always been very helpful and made my experience positive.
Came in with no vehicle looking for a used truck so was in somewhat of a time crunch. Nick Penrose was completely transparent with the entire process and I could not have asked for better help
Our sales person Greg, and his partner Rita, went beyond giving good service. It was the personal touch that we purchase the car we needed for a value that will help us in the future. Thanks to the team work making the dream work.
Quick easy and professional service
I had a recall on my 2017 Ford escape, and called to make the appointment, which was about a month out, which was no problem for me. I was to go at Hines Park, Ford and Mercury dealer today, but a couple of days ago they called and said they would come directly to my home to take care of it, that was a very pleasant surprise. I would’ve had to bring it there at 8:30 and I was told it was going to be there for most of the day. Mat a nice polite guy came and in about 20 minutes ...
Great personal service. Highly recommend Shawn Hardy as a saleperson!
Since I was in Texas and my delivery was in Michigan proved to be a bit unusual for me. My salesperson went above and beyond to see that I got my new vehicle and was able to buy my current lease. For sales I will return to Hines Park Ford and my salesperson, Janet Kramb again.
Excellent service , experience, and product
Great service. It took a bit, but there is shortage of everything these days. It would have been nice to get a loaner for my warranty repair, but again, it's a shortage of everything. The new tire prices were surprising good for a dealer. The shuttle driver, an ex state police officer, was VERY pleasant to ride with. He had lots of good stories and drove very safe. Give that man a raise!