Ford Pickup & Delivery

With Ford Pickup & Delivery, you no longer need to plan your day around a trip to the service center. Simply choose a time and location that works for you, and we handle the rest, subject to scheduling and pickup availability.

This is especially helpful for lease customers, where staying on top of routine maintenance is essential. With this service, keeping your vehicle in excellent condition throughout your lease term becomes simple and convenient. Reviewing the maintenance schedule in your owner’s manual can help you determine when to arrange your next visit.

You can also explore service scheduling through the FordPass App* and confirm pickup and delivery arrangements with our team. Whether you're planning around your workday, household responsibilities, or an upcoming trip, coordinating service in advance helps you find an appointment that fits.

1. Schedule your service online, by phone, or through the FordPass App.
2. Choose an available pickup time and location that works for you.
3. Our team picks up your vehicle.
4. We complete your service at our dealership service center.
5. Your vehicle is returned to you once the service is complete.

It is a seamless process designed to keep you moving with fewer changes to your routine.

When scheduling, tell our team which services your vehicle needs and describe any concerns you have noticed. Details about an unfamiliar sound, a dashboard indicator, or a change in how your vehicle drives can help us understand the reason for your appointment.

This is also a good time to confirm your pickup address, discuss access instructions, and ask about expected service timing. Each appointment is different, so our team can review the details of your visit before pickup.

We keep you informed every step of the way. Whether you prefer updates by phone, text, or email, our team will communicate with you throughout the service process, so you always know the status of your vehicle.

Let us know which contact method works best when you schedule. If you'll be working or attending appointments while your Ford is with us, sharing the best way to reach you helps keep communication convenient.

You can also use those conversations to ask questions about recommended maintenance or discuss the work being performed. Staying connected gives you a clearer picture of your service visit and helps you plan for your vehicle’s return.

Ford Pickup & Delivery brings familiar dealership care together with convenient transportation for your vehicle. Here is what you can expect:

• Complimentary pickup and delivery for eligible services.
• Availability for warranty and customer-pay repairs.
• Service completed by certified Ford technicians.
• Scheduling coordinated around available appointments and your availability.
• Pickup and return arrangements confirmed with our team.

Eligibility depends on your vehicle’s condition and dealership requirements. Ford specifies that vehicles must be drivable, must not have a flat tire, and must not be part of a roadside collision. Pickup availability may also depend on distance and other dealership criteria.

A loaner vehicle may be available depending on the service. If needed, our team can discuss alternative options when you schedule your appointment. Confirming those arrangements ahead of time helps you prepare for any transportation needs while your Ford is being serviced

From daily commuters to lease drivers keeping up with maintenance schedules, Ford Pickup & Delivery is designed to make vehicle ownership easier. Whether you are navigating I-96, commuting through Novi, or running errands around New Hudson, this service helps keep your routine moving.

For drivers throughout Oakland County, coordinating vehicle care with a full calendar can make a meaningful difference. An appointment arranged around an eligible home or workplace pickup lets you focus on the day ahead while your vehicle receives attention at our dealership.

Ask our team whether your preferred location is within the available pickup area.