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Hines Park Ford
FAQs for Customer Support

During these uncertain times, we know that you must have a lot of questions. At Hines Park Ford, we're trying to answer as many as we can to help keep you informed of your car-buying and -servicing options. We hope you'll find this information about how we're operating during the COVID-19 outbreak useful. If there's anything we can help you with, please don't hesitate to reach out to our Ford Hines Park Fordship in Lyon Charter Township, MI, at your earliest convenience.

Is Hines Park Ford Open Right Now?

While the physical Hines Park Ford building is currently closed to the public, our business is just operating a bit differently. During this uncertain time, our dealership is offering innovative ways to shop online for a new or new-to-you vehicle, as well as temporarily limiting our auto service options to help do our part in protecting our community.

We are doing this in accordance with Governor Gretchen Whitmer’s executive orders for the state of Michigan. You're welcome to contact Hines Park Ford via email, or you can give us a call at (248) 437-6700.

Can I Buy a Car from Hines Park Ford Right Now?

While our physical building may be closed, our website, like our phone lines and inboxes, will always be open. Hines Park Ford is committed to serving the local Lyon Charter Township community any way we can during this pandemic. For new and pre-owned vehicle sales, we’ve partnered with AutoFi to bring the car-buying experience to the comfort of your own home. Through this convenient tool, you can research Ford specs and access our new Ford inventory online to see which model would best suit your needs! Plus, after finding a new or used Ford for sale that catches your eye, you can make a deposit and rest assured that your new Ford will be waiting for you at when it is safe to resume business.

For more urgent matters including lease turn-in inquiries or extensions, please email Jaimee Magiera, our Hines Park Ford Leasing Manager at jmagiera@hinespark.com and be sure to have your account or Social Security number on hand for verification.

If you choose to reserve a vehicle, know that all of our vehicles are properly cleaned and sanitized per the guidelines we've received from local authorities. Our staff is trained on the best practices for social distancing to ensure every interaction is safe.

Are Car Dealerships Essential in Michigan?

Our Lyon Charter Township service center is fully staffed and ready to tend to your essential and critical auto repair needs. Our Ford sales center is currently closed as we adhere to local advisories.

Is Hines Park Ford Open for Service?

In prioritizing the safety of our employees and clients, the service department at Hines Park Ford is currently limiting auto service appointments to urgent repairs and vehicles that are already in for maintenance.

If you're in need of emergency auto repairs or currently have a vehicle receiving maintenance at Hines Park Ford, we ask that you contact our service department through email at fordinfo@hinespark.com.

What Are the New Hines Park Ford Sanitation Measures?

Here at Hines Park Ford, there's nothing more important to us than the health and safety of our customers and employees. In addition to our regular cleaning schedule, we are taking steps to protect our community, including:

-Increasing the number of times our dealership is cleaned daily.

-Sanitizing high-touch areas frequently, including door handles, chairs, desks and phones.

-Disinfecting our vehicles before and after test-drives, including high-touch areas like door handles, key fobs, steering wheels and gear shifts.

-Ensuring that all our employees are washing their hands frequently and using hand sanitizer in between washings. 

-Instructing any employee who does not feel well or is experiencing symptoms to stay home from work, and encouraging customers who do not feel well to reschedule their appointments or speak with us remotely.

-Postponing any business-related travel, including meetings and vendor visits. 

How Should I Clean My Car to Prevent Coronavirus?

If you're using your car for errands like grocery store runs or any other purpose, it's important to sanitize it frequently to prevent the spread of coronavirus. Not sure how to disinfect your car? We recommend the following measures:

-Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.

-Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.

- If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.

-Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather!

Please reach out to Hines Park Ford if you have any other questions about the best practices we have in place to combat coronavirus, or about the services we can offer you during this pandemic. We're committed to serving the Lyon Charter Township community any way we can!

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