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We've Got You Covered
Hines Park Ford Customer Support for COVID-19

To Our Valued Clients and Friends:

At Hines Park Ford, the well-being of our clients, our staff, and our community will always come first. Our intention is to continue working strongly alongside all of you as we each do our part to “flatten the curve” together.

Due to the continuing uncertainty of the COVID-19 pandemic, all of our Hines Park Ford facilities, including the Collision Center, will Temporarily Close beginning Friday, April 3rd.

We have been and will be acting in accordance with Governor Gretchen Whitmer’s executive orders, as well as monitoring the situation daily to keep you updated. We are using this time wisely to plan and implement new safety measures, as well as be best prepared to offer clients even more personalized services.

This decision to close has not been easy for us and we understand that some of you may have questions. We ask that at this time our main phone line of 888-484-0830 be utilized only for emergency questions, however, we do have additional resources listed below:

Service & Collision Department:

  • Our service and collision departments will continue to work on vehicles that are already in for repairs. Clients will be contacted for updates and upon completion.
  • Emergency/urgent repairs can still be made and will be assessed on a case-by-case basis. Please email fordinfo@hinespark.com for any urgent appointments or questions. Again, we ask that our main line be used only for emergencies at this time.

Sales Department:

  • Our sales department understands your concerns as there are clients with either vehicles on order or have leases that need to be turned in.
  • For new and pre-owned vehicle sales, we’ve partnered with AutoFi to make your online car-shopping experience as smooth, safe, and comfortable as possible from the comfort of your own home. Visit HinesParkFord.com for more information and links. There you will also be able to place a deposit on your desired vehicle so we can hold it for you until we reopen.
  • For lease turn-in inquiries, please contact Jaimee Magiera, our Hines Park Ford Leasing Manager, for guidance about whether or not you need to make an extension, email jmagiera@hinespark.com. Please have your account number or social security number ready so they are able to pull up your account.

We recognize that this pandemic has been hard on everyone in our community, but as we celebrate our 25th YEAR in business, we are beyond grateful for the continued support and absolutely know that when we all work together, we can overcome any obstacle. We appreciate your understanding and patience.

Stay home, stay safe, and we look forward to seeing you soon!

Wishing You Good Health,

Adam G. Kolb & The Hines Park Ford Team

We will closely monitor the COVID-19 situation and keep you, our clients and guests, notified of any and all changes.

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